Shop supervisors
UK - Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.
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Tasks
- (a) planning and preparing work schedules and assigning staff to specific duties
- (b) instructing staff on sales procedures, including how to handle difficult or complex cases
- (c) ensuring that customers receive prompt service
- (d) participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances
- (e) examining returned goods and deciding on appropriate action
- (f) taking inventory of goods for sale and ordering new stock
- (g) ensuring that goods and services are correctly priced and displayed
- (h) ensuring that safety procedures are enforced
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